Frequently Asked Questions
Everything you need to know about our sustainable apparel and services.
What is Finisterre's shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location. Free shipping is available on orders above a specific threshold.
How do I return or exchange an item?
We offer a 28-day return policy for all unworn items in their original packaging. You can initiate a return or exchange through our online portal, and a refund will be processed once the item is inspected.
What sustainable materials do you use?
We prioritize the environment by using organic cotton, recycled polyester, and ethically sourced wool. We are committed to transparency and circularity in our manufacturing processes.
Do you offer a repair service?
Yes, we believe in making gear that lasts. Our Lapa Repair Workshop offers professional repairs for your Finisterre garments to extend their life and reduce environmental waste.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna for a flexible shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and number to monitor your delivery status in real-time.